Roles
Overall Ideation
UX Researcher
UI Designer
Branding
About the Project
Diagee is a speculative design for a personalised virtual healthcare assistant powered by artificial intelligence. It is designed to monitor health and replace traditional doctor’s appointments by guiding individuals through consultations, wherever and whenever needed, without the barriers of interpersonal interaction.
Problem Statement
Many people find a trip to the doctor’s office nerve-wracking for various reasons, including language or cultural barriers, intimidation, embarrassment, and even fear. These challenges often result in patients dismissing their symptoms or doctors receiving insufficient information from the patient.
Challenges
People still perceive human-to-human interaction as more reliable than a machine diagnosing them. Despite Diagee being a highly functional AI device, there remains a gap in trustworthiness between machines and humans.
Solutions
I had to reframe and redesign the approach to ensure that doctors still played a role in the diagnosis. I took a step back and reimagined it so that tests and assessments are conducted with the device, and the results are then sent directly to the GP for a final diagnosis. Contact between the GP and the patient will begin from this point, still reducing unnecessary hospital visits.
Learnings
Human knowledge and human touch are crucial considerations in design decisions, particularly when designing for the healthcare industry. The presence of a person makes the service more reliable and trustworthy.
his device is designed with every individual’s needs in mind – offering control through personalisation, the convenience of being usable whenever and wherever, and the portability to match.
